Frequently asked questions
Which products du you sell
We sell a curated selection of the finest products from over 200 of the world's leading interior brands and designers.
Can i order by telephone?
Yes, you can. To place an order by phone please call our team on +44 20 4455 5796.
Our Customer Experience Team are based in London and our contact hours are: Weekdays 9am–6pm GMT.
Our Customer Experience Team are based in London and our contact hours are: Weekdays 9am–6pm GMT.
Do you have a showroom?
As an internet-only retailer we do not have a showroom at this time. However, if you would like to view sample materials (e.g. wood or fabric samples) we can arrange these for you. Our Concierge team are also at hand to offer suggestions and supply further images. Please contact customerservice@watches.com for further assistance.
Do things sell out?
Yes. Although many of our products are made to order, some items are seasonal and may not be continued once we have sold out.
Do you have seasonal sales?
Yes, we have two seasonal sales – during spring/summer and autumn/winter. Exact dates of these will be advertised near the time. Only selected lines will be available in the sale and, due to the exclusive nature of our ranges, we cannot guarantee that an item will still be available for purchase late in the season. We also have occasional exclusive promotions for those signed up to our newsletter. Be sure to sign up to our newsletter at the foot of this page to be notified of these.
