Privacy Policy
Longevity Method
Effective Date: February 26, 2025
Last Updated: February 26, 2025
At Longevity Method, we value your privacy and are committed to protecting your personal
data. This Privacy Policy explains how we collect, use, share, and safeguard your information
when you visit our website www.longevity-method.com, purchase our products, or interact with
us as part of our business-to-consumer (B2C) operations. We comply with the General Data
Protection Regulation (GDPR) and other applicable data protection laws.
1. Who We Are
Longevity Method is a food supplement brand dedicated to providing high-quality products to
support your health and wellness. We are based at Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E.. For GDPR purposes, we are the "data controller" responsible for
your personal data.
2. Personal Data We Collect
We collect the following types of personal data depending on how you interact with us:
• Identity and Contact Information: Name, email address, phone number, billing and
shipping address.
• Transaction Data: Details of your purchases, payment methods (e.g., credit card details
processed via secure payment gateways), order history, and delivery preferences.
• Usage Data: Information about how you use our website, such as IP address, browser
type, pages visited, time spent on pages, and referral sources.
• Marketing and Preferences Data: Your subscription to newsletters, marketing
preferences, and responses to surveys or promotions.
• Customer Support Data: Records of your inquiries, complaints, or feedback submitted
via email, phone, or our website.
We may also collect anonymized or aggregated data (e.g., B2C distribution metrics) to analyze
trends and improve our product line. This data does not identify you personally.
3. How We Collect Your Data
We collect personal data in the following ways:
• Directly from You: When you place an order, sign up for our newsletter, create an
account, or contact us.
• Automatically: Through cookies, analytics tools, and tracking technologies when you
visit our website (see Section 9 on Cookies).• From Third Parties: From payment processors, delivery partners, or marketing
platforms, where necessary to fulfill your orders or provide services.
4. Legal Basis for Processing Your Data
Under GDPR, we process your personal data based on the following legal grounds:
• Contractual Necessity: To process your orders, deliver products, and manage your
account.
• Consent: For marketing communications (e.g., newsletters) or non-essential cookies (you
may withdraw consent at any time).
• Legitimate Interests: To analyze B2C distribution metrics, improve our product line,
enhance customer experience, and prevent fraud.
• Legal Obligation: To comply with tax, consumer protection, or other regulatory
requirements.
5. How We Use Your Data
We use your personal data to:
• Process and fulfill your orders, including payment and delivery.
• Provide customer support and respond to your inquiries.
• Send you updates about your orders or account.
• Develop and improve our product offerings and website based on usage trends and
feedback.
• Send promotional offers, newsletters, or surveys (with your consent).
• Monitor and protect the security of our website and prevent fraudulent activity.
6. Who We Share Your Data With
We may share your personal data with:
• Service Providers: Payment processors, shipping companies, and IT providers who
assist in running our business.
• Marketing Partners: Third-party platforms (e.g., email marketing tools) to send
promotional content, where you’ve consented.
• Legal Authorities: When required by law or to protect our rights.
We ensure that any third party we work with complies with GDPR and processes your data only
for the purposes we specify.
7. International Data Transfers
If you are in the European Economic Area (EEA), your data may be transferred outside the EEA
(e.g., to a service provider in another country). We ensure such transfers are protected byappropriate safeguards, such as Standard Contractual Clauses approved by the European
Commission.
8. How Long We Keep Your Data
We retain your personal data only as long as necessary:
• Transaction data: Up to 7 years to comply with tax and legal obligations.
• Account data: Until you delete your account or it becomes inactive for 2 years.
• Marketing data: Until you unsubscribe or withdraw consent.
• Usage data: For 12 months to analyze trends.
After this, your data is securely deleted or anonymized.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze usage,
and deliver personalized content. Essential cookies are necessary for the site to function, while
optional cookies (e.g., for analytics or marketing) require your consent. You can manage your
preferences via our Cookie Consent Tool on the website.
10. Your GDPR Rights
As an individual in the EEA, you have the following rights:
• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests (e.g., marketing).
• Withdraw Consent: Opt out of marketing or non-essential cookies at any time.
To exercise these rights, contact us at compliance@longevity-method.com . We will respond
within one month, though this may extend to two months for complex requests.
11. How We Protect Your Data
We use industry-standard security measures (e.g., encryption, firewalls, secure payment
gateways) to protect your data from unauthorized access, loss, or misuse. However, no online
system is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party sites (e.g., social media or payment gateways). We
are not responsible for their privacy practices, so please review their policies.13. Changes to This Policy
We may update this Privacy Policy as our business grows or legal requirements change. We’ll
notify you of significant updates via email or a notice on our website. The latest version will
always be available at www.longevity-method.com/privacy-policy
14. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact our Data
Protection Officer at:
• Email: compliance@longevity-method.com
• Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
15. Complaints
If you’re unhappy with how we handle your data, you have the right to lodge a complaint with a
supervisory authority in your country (e.g., the Information Commissioner’s Office in the UK or
your local data protection authority in the EEA).
